StORE POLICY.
To ensure a smooth and enjoyable shopping experience for all our customers, we have established the following comprehensive store policies. Please take a moment to familiarize yourself with them:
Product Availability: a. We strive to maintain a well-stocked inventory of phone cases and accessories; however, availability may vary based on demand and supplier availability. b. In case a product you ordered is out of stock, we will promptly notify you and provide alternatives or a refund.
Ordering and Payment: a. Orders can be placed through our website, over the phone, or in-store. b. We accept major credit cards, debit cards, and other electronic payment methods. Cash payments are accepted in-store only. c. All prices are listed in the local currency and are inclusive of applicable taxes. d. We reserve the right to modify prices or promotions at any time without prior notice.
Shipping and Delivery: a. We offer shipping services to most locations within our delivery range. Shipping fees may apply, and delivery times may vary. b. Delivery times are estimates and not guaranteed. discomoon is not responsible for any delays caused by external factors, such as weather conditions or courier service disruptions. c. Upon delivery, please inspect your package for any damage. If you notice any issues, please contact us within 48 hours for assistance.
Returns and Exchanges: a. We want you to be completely satisfied with your purchase. If you are not, we accept returns and exchanges within 14 days of the original purchase date, provided the item is in its original condition, unused, and with all original packaging. b. To initiate a return or exchange, please contact our customer service team for instructions. c. Shipping fees for returns and exchanges are the responsibility of the customer, unless the return is due to a defective or incorrect item sent by discomoon.
Warranty and Repairs: a. Some products may come with a manufacturer's warranty. Please refer to the specific product details or packaging for warranty information. b. For items that require repair, please contact our customer service team to inquire about the available options.
Privacy and Data Protection: a. At discomoon, we take your privacy seriously. We collect and store your personal information solely for the purpose of processing your orders and providing customer support. b. We will never share, sell, or disclose your personal information to third parties unless required by law.
Customer Support: a. Our dedicated customer support team is available to assist you with any inquiries or concerns you may have. Please reach out to us via phone, email, or in-store during our business hours.
Code of Conduct: a. discomoon promotes a respectful and inclusive shopping environment. We expect all customers to treat our staff and fellow shoppers with kindness and courtesy. b. Any form of harassment, discrimination, or inappropriate behavior towards our employees or other customers will not be tolerated.
Disclaimer: a. discomoon reserves the right to modify or update these store policies at any time without prior notice. Changes will be effective upon posting on our website.
By shopping at discomoon, you agree to abide by these store policies. If you have any questions or require further clarification, please do not hesitate to contact us. Happy shopping!
